Resume

Experience. Skills. Results.

More than 17 years of experience connecting people, processes, and technology to improve how organizations work.

My background spans higher education operations, business process improvement, technology implementation, project coordination, reporting, and digital communications.

RÉSUMÉ

Business & Systems Analysis

Process Improvement

Technology Implementation

Workflow Design & Automation

Program Operations

Project Coordination

17+ Years of Experience

Supporting higher education operations, technology, and organizational improvement.

People Centered

Analyzing workflows, documenting requirements, and improving operational efficiency.

Process Focused

Helping staff, learners, and organizations work more effectively.

Technology Driven

Implementing practical systems, tools, and automation that support everyday work.

Choose the option that works best for you.

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People-focused operations and technology professional with more than 17 years of experience in higher education, process improvement, systems implementation, and program support. Experienced in analyzing workflows, gathering business requirements, documenting procedures, coordinating technology projects, and developing reports that support informed decisions. Skilled at connecting organizational needs with practical solutions through collaboration, process mapping, workflow automation, data analysis, and user support. My approach begins with understanding people and how work gets done, then identifying opportunities to simplify processes, improve technology, and create better experiences.

Professional Summary

Résumé

Experience

Skills

Education

Professional Development

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Professional Experience

Business & Process Improvement

Leadership & Service

State Program Assistant Technical Specialist October 2008 – Present
Winona State University | Adult & Continuing Education

Process Improvement & Business Analysis

Analyze administrative and program workflows, gather stakeholder input, identify operational challenges, and recommend practical improvements.
Redesigned the noncredit course setup process through workflow mapping, requirements documentation, Qualtrics intake forms, and structured Asana project templates.
Develop and maintain operating procedures, process maps, training materials, and system documentation.

Technology Implementation & Project Coordination

Led the department's transition from Monday.com to Asana, including project structures, custom fields, automation rules, testing, troubleshooting, and staff adoption.
Coordinate with university IT staff, system personnel, vendors, and program users to investigate issues, communicate requirements, and implement improvements.
Support administrative technology and information systems, including SharePoint, Salesforce CRM, rSchoolToday, Workday, Qualtrics, and Microsoft 365.

Reporting & Data Management

Collect, reconcile, clean, and validate enrollment, registration, revenue, and program data from multiple systems.
Develop Excel reports, dashboards, and summaries to support program planning and operational decisions.
Combined information from 21 Excel files to support analysis of program participation and pricing.

Training, Communication & Program Support

Train staff and student employees on databases, registration systems, project workflows, websites, and department procedures.
Support digital communications, website content, marketing campaigns, and email communications.
Maintain program, participant, customer, contract, billing, and financial records while supporting customized training and continuing education operations.

Key Skills & Capabilities

Elected School Board Member December 2019 – Present
Mabel-Canton School District

Review financial, performance, policy, and operational information to support informed district decisions.
Collaborate with administrators, educators, families, and community members to evaluate challenges and support district programs and services.

President & Vice President 2020 – 2024
Minnesota Council for Continuing Education and Customized Training

Led board meetings, strategic discussions, and statewide professional development planning.
Collaborated with higher education leaders and institutional partners to identify shared needs, improve communication, and coordinate initiatives.